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Important information

The MultiLine application will be undergoing maintenance on April 22, 2018. Our services will not be accessible from approximately 04h00 until 12h00. We apologize for any inconvenience.

MultiLine V2.26 update available !

You don't need to take any particular action to obtain this new version, because it's independent from the MultiLine’s middleware.

Always listening to customers, MultiLine is pleased to inform you that a new version is available.

This version includes some improvements and corrections of minor bugs:

  • Extra arrow buttons for smooth navigation through payments in 'Transactions' and 'Sent Transactions'
  • A created envelope no longer closes automatically when navigating through transactions.
  • New icon indicates if payment files are uploaded in MultiLine
  • 'Transactions' overview report in TXT format shows a new column with the hash code of files uploaded in MultiLine.

For further details, please consult our detailed documentation.

New SEPA Rulebook of 19 November 2017

In conformity with the new European legislation, the formats of payment and domiciliation files have been modified as of 19 November 2017.

 You may find the documentation concerning the new XMLCT and XMLDD formats on the ABBL website.


Certain optional fields have become mandatory, thus adaptations may be required to your uploaded files for these to be correctly treated by your bank.
MultiLine will raise a warning message if this is required.


No further action is required from you concerning transactions that are encoded through MultiLine.

Cybercrime is everywhere!

MultiLine users may become victims of the increasing number of attempts of fraud, infection via e-mail or by simply visiting infected websites.
For this reason, it is important to keep the following recommendations in mind:

  • Remove your LuxTrust card/your signing stick from the card reader/the USB reader whenever you are not using them.
  • Check the amount and the account of the beneficiary before signing a payment.
  • Always keep your virus scanner, browser, operating system and firewall up-to-date.

Please note that MultiLine communications relating to maintenance works are always announced a few days in advance within a message at the LOGIN level. Any other communication, like pop-up windows or improper screen messages, is suspicious.

If you notice anything suspicious, immediately alert the MultiLine helpdesk by e-mail helpdesk@multiline.lu, by phone +352.26.588.588 or your bank.


Important recommendations of CIRCL to react to fraud : http://www.circl.lu/pub/tr-38/


For more information on Internet security: https://www.multiline.lu/index.php?id=71&L=1.

MultiLine, the Luxembourg corporate e-banking solution

MultiLine is an e-banking solution intended for all companies and for institutional clients, whatever the size of their business. The application is simple to use...


MultiLine … where I want … when I want!

A genuine financial management tool with the advantage of being multi-bank, MultiLine moves into top gear by being accessible via the Internet. Whether you are abroad, on a trip ...



MultiLine: advantages for all

  • secure web accessibility 24/24
  • nominative access management and powers of signature
  • integration into accounting software
  • the latest security technology
  • a single helpdesk



Subscribing to MultiLine, nothing could be simpler:


The steps to follow


Phone : (+352) 26 588 588

Monday to Friday:
from 8 a.m. to 6 p.m.

Saturday morning:
from 9 a.m. to 1 p.m.
(except for bank holidays)

E-Mail: helpdesk@multiline.lu