Questions – answers
Which file formats are supported?
- ABBL VIR
- ABBL DOM-ELECTRONIQUE
- ABBL Statements MT 940, 941 and 942
- SEPA XML-CT
- SEPA XML-DD
How can I use my statements?
You have two means of accessing statements, which are sent by your banks:
- either by viewing them on-line (they remain available each time for 6 months)
- or by downloading them from the platform, to use them in your accounting software
The two options are available to the same user.
Can I work 24/24 and 7/7?
Yes. In principle (except during technical interventions) the new MultiLine platform is accessible 24/24 and 7/7.
After having entered the wrong PIN code I can't get connected to MultiLine anymore. What to do ?
If you have entered the wrong PIN code while trying to connect to MultiLine the following message is displayed :
"The entered PIN code is wrong.
PIN will be blocked after 2 incorrect presentation(s)"
1. Close Internet Explorer completely
2. Restart Internet Explorer
3. Connect to MultiLine at URL https://ebanking.prod.multiline.lu/IBS/portal/ControllerPortal
You can unblock a PIN code that has been blocked after 3 unsuccessful tentatives by using the LuxTrust middleware (Gemalto GemSafe Toolbox)
See https://www.luxtrust.lu/en/faq/269
What is the duration of provision of data ?
- Download account statements: 2 years
- Display Sent Transactions : 13 months
- Display Account Information : 3 years